Privacy

Last Updated: May 24, 2025


The Mental Health Co-Op (“we,” “us,” or “our”) operates the website https://www.tmhc-ak.com via the Site123 platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website.


By using our website, you agree to the terms in this Privacy Policy.


1. Information We Collect

We collect personal and non-personal information to provide and improve our services.


A. Personal Information

This may include:

  • Name, email address, phone number
  • Mailing address
  • Professional license and credentials (for CEU documentation)
  • Payment information (via Stripe or PayPal)
  • Information submitted through Google Forms or SimplePractice (e.g., contact forms, appointment requests, intake details)
  • Account details (if you register on the website)

B. Non-Personal Information

Automatically collected data such as:

  • IP address
  • Browser/device type
  • Pages visited, time on site
  • Analytics data

2. How We Use Your Information

We use your information to:

  • Communicate with you about your account, purchases, or services
  • Collect intake or service-related information via SimplePractice 
  • Provide access to courses, resources, and CEU certificates
  • Process secure payments via Stripe or PayPal
  • Improve website functionality and user experience
  • Send occasional newsletters or updates (with your consent)
  • Comply with legal, regulatory, or licensing requirements


3. Third-Party Services

We partner with the following services, which have their own privacy policies:


SimplePractice – Secure intake and client communication (https://www.simplepractice.com/privacy/)  

Stripe – Secure payment processing (https://stripe.com/privacy)  

PayPal – Secure payment processing (https://www.paypal.com/us/legalhub/paypal/privacy-full)

Google Forms – Data collection (https://policies.google.com/privacy)

 

We do not control or assume responsibility for how these services manage your data. Please review their policies for more details.


4. Cookies and Tracking

Our website may use cookies and similar technologies provided by Site123 and Google Analytics to:

  • Maintain user sessions
  • Measure traffic and usage trends
  • Enhance site performance

You can disable cookies through your browser settings.


5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of promotional emails
  • Request data portability (where applicable)
  • Withdraw previously granted consent

Contact us at info@tmhc-ak.com to submit a request. We will respond within a reasonable time.


6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections, secure payment gateways, and HIPAA-compliant services (where applicable, such as SimplePractice).


However, no system is completely secure. We urge you to protect your login credentials and notify us of any unauthorized activity.


7. CEU and Licensing Records

For licensed professionals using our site for continuing education:

  • We may collect and store your license information, course completion records, and certificates.
  • This data is retained to comply with audit or licensure requirements and is not shared unless required by law or at your request.

8. Data Retention

We retain personal information within our Website system as long as necessary to:

  • Provide our services
  • Meet legal and regulatory obligations
  • Resolve disputes

You may request account deletion by contacting us. 


9. Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect information from individuals under 18.


10. Alaska and U.S. Residents

This website is based in the United States and complies with U.S. privacy standards. If you are accessing the site from another country, you consent to the transfer of your data to the U.S.


11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the “Last Updated” date. Continued use of the website signifies acceptance of the revised terms.


12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:


The Mental Health Co-Op 

info@tmhc-ak.com 

PO Box 3731   

Palmer, AK 99645 

907-390-0542